This page provides standard terms and conditions of rental for guests.

The owner of the property (the Owner) offers the short term rental/letting of the villa named Disneys Doorstep Villa(the Property) to persons of 21 years or over named as the 'Party Leader' and to the named party members (the Guest) under the terms set out below.

Booking
The Owner will provide a quotation showing the total rental fee to the Guest for the Property. Quotations are valid for 30 days, unless or until the property is either booked by another party, or the Owner receives a deposit for the same dates (or part thereof) from another party. When the Guest agrees to book the Property, the Owner will provide a booking confirmation to the Guest. The Guest must pay the requested deposit or payment as defined in the booking confirmation.  The Owner reserves the right to accept any booking for the Property from another party if the requested deposit or payment as defined in the booking confirmation is delayed.

Confirmed Booking
On receipt of the required payment from the Guest, the Owner will issue a Rental Agreement to the Guest. Only on release of the Rental Agreement from the Owner is the booking determined as confirmed.

Acceptance
The Guest agrees that payment of the rental deposit to the Owner will signify their full acceptance of the Terms and Conditions of Rental. The Guest further acknowledges that by payment of the final rental, the Guest has received copies of, and/or read and accepted the Terms of Conditions of Rental.

Payments
The Guest agrees and acknowledges that the Owner will not release the Property or any service prior to receipt of payment in full. Failure of the Guest to pay rental or any service will result in removal or refusal to supply said service, including, but not limited to provision of accommodation in the Property. Such removal and or refusal will not alter the terms and penalties associated with cancellation.

The Guest agrees to pay the Total Rental Fee as shown on the Rental Agreement within the due dates as set out on the booking confirmation. Final and full payment is due 60 days prior to arrival. In the event of late payment, or failure to pay, the Owner reserves the rights to levy the cancellation penalty percentage charges against any money that the Guest has paid in advance and cancel the booking of the Guest. Where the money paid in advance is insufficient to cover the calculated percentage, the Owner reserves the right to exercise any legal remedies to pursue the amount owed by the Guest.

Where the Guest chooses to amend dates of the stay, a £20.00 administration fee will be levied. Where the guest alters the booking resulting in a reduction in the number of nights, the Owner will charge the £20.00 administration fee in addition to the cancellation fee warranted against the number of nights cancelled as described below.

The Owner reserves the right to amend rates at any time. Existing reservations, where the Guest has made a payment, will remain at the pre-increase pricing.

Rental Period
The Guest agrees, and the Owner permits the rental period to begin and end on the dates shown on the Rental Agreement.

Check In
Check in to the Property is after 4:00 pm on the date of arrival as shown on the Rental Agreement or Booking Confirmation. At the sole discretion of the Owner, any Guest arriving to collect keys before that time may be refused. Where early check in is available, the Guest will pay a minimum £35.00 charge on collection. Within 24 hours of arrival at the Property, the Guest agrees to complete the registration form and return the signed form as outlined on the Rental Agreement within one working day. Failure to return the registration form will be deemed confirmation that the Guest accepts the Property as found, and accepts responsibility for all damages or loss found at the Property on departure of the Guest.

Check Out
Check out is on the date of departure as shown on the Rental Agreement, at 10:00 am. All keys must be returned by 11:00 am on the date of departure. Should the Guest require a late check out, the Guest must have agreed such a departure time with the Owner not less than three days prior to the departure date. If the Owner is able to accommodate the request of the Guest, then there is a minimum charge of £35.00 payable in advance. In the event that it is found that the Guest has not departed the Property on the date of departure, at the due time, then the Guest will pay a penalty charge of £75.

Basis of Rental
The Owner offers the Property for short-term rental on a self-catering basis.

Accidental Damage Waiver
The Guest has paid an Accidental Damage Waiver (ADW) premium to the Owner (amount shown on the Rental Agreement) prior to arrival. The Guest agrees that the Party Leader remains responsible for all loss from the property or its inventory during the Rental Period. The Guest must complete and return the Registration Form (provided on arrival) within one working day to protect their ADW from claims made as a result of accidental damages found during their stay, or within 72 hours following their departure, up to a maximum value of £200.

The Guest agrees that the Owner can charge additional fees to cover:

• Early arrival or late departure charges
• Non-return of keys
• Loss or breakage of inventory items
• Damage to the Property or its equipment
• Unauthorised Pets

Where loss or damage to the Property, the inventory, or equipment exceeds £200, the Owner will bill the Guest for the shortfall, and the Guest agrees to pay within 14 days. In the event that the Guest fails to pay any such shortfall, the Owner reserves the right to exercise any legal remedies to pursue the amount owed from the Guest. Where the Owner finds damage or loss to the Property following the Guests departure that, in the view of the Owner, constitutes malicious or wanton damage, the Owner reserves the right to notify law enforcement authorities and prosecute, in addition to billing the Guest for the full amount of repair or replacement, and the Guest agrees to pay within 14 days.

Cancellation
The Guest may cancel their booking at any time up to or during the Rental Period. In the event that the Guest exercises their right to cancel, the Owner will levy the following cancellation penalty percentage rates of the Total Rental Fee (amount shown on the booking confirmation):

• Up to 60 days prior to the arrival date 20%
• Between 30 and 60 days prior to the arrival date 50%
• Between 15 and 30 days prior to the arrival date 75%
• Less than 15 days prior to the arrival date 100%

The Owner will not waive any of the cancellation charges above, whatever the circumstances. It is recommended that all guests take out adequate cancellation or holiday insurance either through their insurance broker or travel agent.

Service Level
The Owner agrees to a service level for the remedy of any problems found at the Property, either on arrival of the Guest, or during the Rental Period, as follows. The Owner agrees to provide a quick as possible response to remedy problems that (at the sole discretion of the Owner) constitute emergencies, which would affect the safety of the Guest. Any problems arising during the Rental Period at the Property that do not constitute an emergency as determined by the Owner will be remedied during or after the Rental Period, based on the severity of the problem, at the sole discretion of the Owner.

Limitation of Liability
The Owner makes all reasonable efforts to provide advice and safety information. This information can be found in the Home-Pack at the Property. It is the responsibility of the Guest to ensure that they have read and understood the contents and advice given following arrival at the Property. The Owner is willing to provide any and all further information pertaining to the Property providing the Guest has first read the Home-Pack. In addition, the Owner states the following:

• There will be no release of the physical address of the Property to the Guest prior to the collection of the keys and directions to the Property on arrival. (This is a security measure)
• The Owner does not accept liability for equipment failure and or services in the Property. In the event of failure of equipment, the Guest must notify the Owner within one working day such that the Owner may elect to effect a remedy to the failure.
• The Owner does not accept liability for lost or stolen personal property of the Guest from the Property during the Rental Period. The Owner provides information and advice in the Home-Pack to the Guest in an advisory capacity only, with no guarantee or promise of security, even where the Guest make use of any advice given by the Owner or his representatives. In the event that property of the Guest is lost or stolen, the Guest should advise the appropriate authority of the lost or stolen items. The Owner will either make good and secure the Property, or will transfer the Guest to another Property, where the original cannot be secured, and this will be the extent of its liability to the Guest under such circumstances.
• The Owner or his representatives may enter the Property at any time, without notice, for the purposes of protection and/or maintenance of the Property. Wherever possible, notice will be provided to the Guest prior to such entrance.
• The Owner accepts no liability for personal loss or injury to the Guest during the Rental Period. The Guest must ensure that they have adequate insurance cover. The Owner provides information and advice in the Home-Pack to the Guest in an advisory capacity only, with no guarantee or promise implied.
• The Guest must ensure that Children are supervised at all times. It is policy that all children under the age of 18 years are not left un-supervised in the Property during the rental period.
• The Owner does not accept any liability for the acts or omissions of any agent. These include but are not limited to, airlines, car-hire companies, travel agents, ticket agents or utility providers.
• The Owner does not accept liability for failure of pool heat to provide adequate heating where pool heat is provided via an electrical heat pump, and where the outside air temperature drops below 55 degrees Fahrenheit. Electric heating pumps do not operate effectively below this temperature, and failure of devices to heat the pool is outside the control of the Owner, and regarded as an act of nature (see below).
• The Owner does not accept liability for acts of violence, nature, fire, flood, war, civil disobedience, riot, or other force majure that may have a deleterious effect on the Guest.
• Where the Property is booked by the Guest and is subject to a construction discount, which will be clearly notified on the quotation, or on the booking confirmation to the guest, the discount is the sole compensation offered to the Guest for any inconvenience caused by protracted construction, i.e., that which continues for greater than a 4 week period, within 150 feet of the Property.

Smoking indoors is not permitted. Smoking is allowed in the garden, patio and pool areas.

Pets
Pets are not permitted in the Property. The Owner of the Property cannot be held liable for any loss or injury to a pet while staying at the Property, or for any action taken by the pet or pet owner against third parties. Where a Guest is found to have brought a pet to the property, a bill of £200 will be made to the Guest to compensate for additional cleaning requirements, which the Guest agrees to pay within 14 days.

Failure to comply with any of the terms above will, at the sole discretion of the Owner, result in the eviction of the Guest from the Property, without compensation or refund.